Assistant Store Manager

Cash Crusaders; Lephalale; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail company in Lephalale is seeking a dedicated Store Manager to lead their team towards operational excellence and outstanding customer service. The ideal candidate will have proven retail management experience, strong leadership skills, and a passion for customer service. Responsibilities include driving sales, managing inventory, ensuring customer satisfaction, and developing staff. The role requires flexible working hours, including weekends and public holidays.

Qualifications

• Proven experience in retail management, leading teams effectively.
• Ability to achieve and exceed sales targets.
• Strong focus on customer service and operational excellence.

Responsibilities

• Drive store performance and achieve sales targets.
• Oversee inventory management and stock availability.
• Ensure exceptional customer experiences.
• Train and develop staff for optimal performance.
• Ensure adherence to company policies and administration tasks.

Skills

Retail management experience

Leadership skills

Excellent communication skills

Organisational skills

Customer service focus

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays