Assistant Store Manager

Cash Crusaders; Pietermaritzburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail organization in Pietermaritzburg is seeking an Assistant Store Manager to drive store performance and deliver exceptional customer service. The role includes overseeing inventory management, training and developing staff, and ensuring compliance with company policies. The ideal candidate will possess proven retail management experience and strong leadership skills, ensuring a high-performance environment focused on operational excellence. Retail hours apply, including weekends and public holidays.

Qualifications

• Proven experience in retail management.
• Ability to lead and motivate a team effectively.
• Excellent communication and organizational abilities.
• Target-driven with a results-oriented approach.
• Strong passion for providing exceptional customer service.

Responsibilities

• Drive store performance and exceed sales targets.
• Oversee inventory management and stock controls.
• Ensure outstanding customer experiences.
• Train and develop staff for maximum potential.
• Ensure compliance with company policies and procedures.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service passion

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

Qualifications

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays