Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Mbombela; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail company seeks an experienced Retail Manager to drive store performance and enhance customer service. Responsibilities include ensuring effective stock management, providing exceptional customer experiences, and developing staff. The ideal candidate must have proven retail management experience and strong leadership skills. This role supports a customer-first culture and requires a target-oriented mindset. Retail hours include weekends and public holidays.

Qualifications

• Proven retail management experience essential.
• Strong leadership and people management skills required.
• Excellent communication and organizational skills needed.
• Target and results-oriented mindset crucial.
• Passion for customer service and retail excellence expected.

Responsibilities

• Drive store performance to achieve sales targets.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.
• Train and develop staff to achieve potential.
• Ensure strict adherence to company policies.

Skills

Retail management experience

Leadership skills

Customer service orientation

Communication skills

Organizational skills

Job description

Key Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add‑ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service‑related complaints quickly and effectively.
• Lead by example in reinforcing a customer‑first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results‑oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays