Assistant Spa Manager

Phoenix Recruitment; Rosebank; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A luxury hotel spa in the Rosebank area is seeking an Assistant Spa Manager to enhance the overall spa operations. The role involves supporting the Spa Manager and ensuring exceptional customer service, team management, and revenue monitoring. Candidates must have a CIDESCO diploma and 3-5 years of experience in a luxury spa or hotel. Responsibilities include staff training and participation in marketing efforts to maximize spa revenue. This position offers a dynamic work environment fostering professional growth.

Qualifications

• At least 3 to 5 years’ experience as a Senior Spa Therapist or Assistant Spa Manager in a luxury hotel or established Spa brand.
• Strong communication skills for team and guest interactions.
• Ability to monitor and analyze customer feedback for service improvement.

Responsibilities

• Support the Spa Manager in daily operations and staff management.
• Ensure exceptional customer service and employee performance.
• Participate in marketing activities and manage bookings.

Skills

Exceptional customer service

Staff management

Revenue control

Training and development

Education

CIDESCO Beauty & Spa Management Diploma or similar

Grade 12

Job description

Luxury Spa at a 5* Hotel in the Rosebank area is looking for an Assistant Spa Manager to join their dynamic team.

The Assistant Spa Manager communicates closely with the spa team and supports the Spa Manager in progressing the general spa operation, particularly at the level of revenue, customer service, staffing, stock management and day to day operations.

The Assistant Spa Manager creates an engaging and interactive environment with subordinates to ensure each employee is treated with care, honesty, integrity, and empowerment.

Duties

The Assistant Spa Manager practice exceptional customer service and make sure all staff employees are doing the same.

Participate in and promote marketing activities

Communicate regularly and efficiently with the spa manager and team on all operational aspects.

Assist with recruitment and interview candidates and assist with orientation, training, performance evaluation and discipline of staff.

Ensuring compliance of all policies

Work with the Spa Trainer and Head of Front Desk to ensure proper internal trainings are provided that guarantee top quality treatment and customer experience.

Closely monitor staff skills, to establish the list of training needs from internal and external trainer.

Assistant Spa Manager must maintain a strict and permanent protocol of duties and responsibilities with all team members.

Monitoring the customer’s feedback

Participate in report of (daily / weekly / monthly / yearly) sales performance, monitor the sales as per the performance objectives and ensure a clear knowledge and reading.

Monitor the staff rosters and performance in term of work quantity and quality so the hours of treatment are fairly spread across the therapists available.

Support Spa Manager with controlling therapist target bonus.

Monitoring the customer’s feedback.

Participate in organizing monthly employee meetings

Communicates clearly and directly employee’s performance expectations, productivity, and accountability.

Supervise and assist in all bookings, guest welcoming and checkout, spa set up.

Control payment collection and invoices paid

Reports, inventory, feedback, suggested changes are beneficial, accurate, and timely.

Filing client consultation cards.

Monitor revenue and suggest areas of improvement from Front Desk point of view.

Work with Front Desk Manager to co-ordinate cancellations and waiting lists efficiently.

Liaise any marketing ideas with Spa manager to improve bottom line.

Maximize Spa Availability and Revenue

Arrange and Co-ordinate all events.

Requirements

Grade 12.

CIDESCO Beauty & Spa Management Diploma or similar

At least of 3 to 5 years’ experience as a Senior Spa Therapist or Assistant Spa Manager in a luxury hotel or a well-established Spa Brand.