Assistant Retail Store Manager (Luxury Goods)

Emporium Human Capital; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail management company in Greenpoint, Cape Town, is looking for an experienced Assistant Retail Store Manager. The role involves overseeing daily store operations, managing staff, and controlling expenses within budget. Candidates must have a minimum of 24 years of experience in a high-end store and be fluent in English. This position requires strong organizational skills and the ability to maintain high customer service standards. Closing date for applications is 15 September 2025.

Qualifications

• 24 years of experience as a Retail Store Manager or Assistant Store Manager in a high-end store.
• Experience in staff management and performance management.
• Ability to work in a structured environment.

Responsibilities

• Oversee daily store operations to ensure smooth function.
• Conduct regular floor walks to monitor standards.
• Control expenses within budget and manage daily cash-ups.

Skills

Retail management experience

Fluent in English

Customer orientation

Strong administrative skills

Financial understanding

Education

Grade 12 or higher qualification

Job description

Assistant Retail Store Manager (high-end & Luxury) POS25217

Based: Greenpoint, Cape Town

Salary: Daily rate to be discussed

Minimum Requirements

• Grade 12 or higher qualification
• 24 years proven experience as a Retail Store Manager or Assistant Store Manager in a high-end store
• Previous experience managing staff, including performance management and disciplinary procedures
• Fluent in English (both written and spoken)
• Willing to work retail hours, weekends & public holidays (do get time off)
• Strong customer orientation and interpersonal skills
• Solid financial understanding of retail profit drivers and expense control
• Excellent planning, organizational, and delegation skills
• Ability to work within a structured environment and apply company principles strictly
• Experience training and mentoring new or junior staff
• Strong administrative and reporting skills
• Knowledge of stock control and inventory management
• Ability to communicate effectively with Head Office

Key Responsibilities

Operational & Store Management

• Oversee daily store operations to ensure smooth running of all functions
• Complete, review, and submit daily reports (DMA)
• Conduct regular floor walks to monitor standards and execution
• Ensure compliance with company policies, procedures, and operational standards

Staff Management

• Schedule and manage shifts
• Allocate and delegate tasks to team members
• Train, guide, and mentor staff
• Enforce company policies, including performance and discipline when required
• Drive succession planning and staff development

Financial & Administrative Control

• Manage and control expenses within budget
• Ensure accurate and timely daily cash-ups and banking processes
• Monitor and authorize returns, staff sales, and gift voucher usage
• Control payroll submissions, HR reporting, and wage projections
• Manage ad hoc payments and prevent any abuse of staff discounts
• Monitor telephone usage and other variable expenses to remain within budget

Stock & Merchandising

• Oversee stock control, daily / weekly cycle counts, and adherence to schedules
• Sign off stock received in the Goods Received Register (GRR)
• Ensure correct stock rotation, merchandising standards, and loss prevention controls
• Communication & Reporting
• Customer Service
• Targets & Performance

Closing Date : 15 September 2025

How to Apply

If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to