Assistant Manager

Mulberry; Newcastle; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury fashion retailer is looking for a People and Experience Leader in Newcastle. The role emphasizes leadership, creating exceptional customer experiences, and promoting sustainable practices. Candidates should be passionate about fashion and have experience in management roles, ideally within hospitality or retail. This full-time position offers competitive salary, bonuses, and a range of employee benefits.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount and exclusive access to sales

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

Paid volunteering days

Access to wellbeing services

Qualifications

• Experienced Leader (preferably within luxury fashion but not essential).
• Passionate about fashion.

Responsibilities

• Partner with Store Leader to develop a high performing team.
• Create a welcoming and engaging customer experience.
• Drive business performance and operational excellence.
• Incorporate environmentally responsible practices in work.

Skills

Restaurant Experience

Fashion Retail

Hospitality Experience

Basic Math

Management Experience

Math

Business Management

Leadership Experience

Supervising Experience

Restaurant Management

Retail Management

Job description

Overview

Born in 1971 the roots of Mulberry are in Somerset England. For more than fifty years Mulberry has been a British lifestyle brand internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in recognition of our purpose-driven approach in 2024 we proudly achieved B Corp Certification. Today we are a global brand but our values remain the same: we are committed to improving our impact on people and these are values you share. We would love you to join our team.

At Mulberry our Assistant Managers are called People and Experience Leaders because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

What we need from you :

Responsibilities

• You will partner with your Store Leader to develop the best team: create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.

Customer focus

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

Commercial focus

• You will continually demonstrate a commitment to driving your business.
• You will collaborate and build key relationships to accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

Environmental responsibility

• As a certified B Corp business it is important to incorporate environmentally responsible practices into your work wherever possible, supporting the business Five Cs strategy addressing Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
• You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Person specification

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we will do for you :

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best please email us.

Required Experience : Manager

Key Skills

Restaurant Experience, Fashion Retail, Hospitality Experience, Assistant Manager Experience, Basic Math, Management Experience, Math, Business Management, Leadership Experience, Supervising Experience, Restaurant Management, Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1