Asset & Configuration Administrator

Nexio; Gauteng; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A technology solutions provider located in Gauteng, South Africa is seeking an Asset & Configuration Administrator. This role involves managing the lifecycle of IT assets, ensuring compliance with management processes, and facilitating collaboration with various departments. Ideal candidates should possess a Matric and a National Diploma in IT, along with 1-2 years of experience in asset or configuration management. Strong organizational skills and effective communication are essential, as the role supports IT service management practices.

Qualifications

• Minimum of 1–2 years of experience in IT asset management or configuration management.
• Experience with IT service management (ITSM) practices.
• Familiarity with ITIL framework preferred.

Responsibilities

• Facilitate the lifecycle management of IT assets and configurations.
• Track and maintain accurate records of hardware and software assets.
• Monitor and control the Service Asset and Configuration Management process.
• Produce reports including impact analysis and status reports.

Skills

Organizational skills

Analytical skills

Attention to detail

Communication skills

Interpersonal skills

Time management

Knowledge of IT Infrastructure

Documentation management

Education

Matric

National Diploma in Information Technology or related field

Tools

IT service management (ITSM) tools

Asset and configuration management tools

Job description

ROLE PURPOSE

The Asset & Configuration Administrator is responsible for facilitating the lifecycle management of IT assets and configurations within the organization. This includes tracking and maintaining accurate records of all hardware and software assets, ensuring compliance with configuration management processes, and supporting IT service management (ITSM) practices. The role requires close collaboration with various departments to ensure efficient and effective use of IT resources.

ROLE REQUIREMENT

• Ensures that the Service Asset Management and Configuration Management Processes operate effectively and efficiently
• Maximizes the fit between people, process, and technology
• Implements and facilitates the organization’s Service Management and Configuration Management policies and standards
• Evaluation of proprietary Asset Management and/or Configuration Management tools and recommends those that meet the organization’s budget, resource, timescale, and other technical requirements
• Plans population of the Asset Management Database and/or Configuration Management System, the central libraries, tools,common codes, and data.
• Proposes and/or agrees to interfaces with Change Management, Problem Management, Release Management processes, and Network Management,
• Computer Operations, Logistics, Finance and Administration functions
• Monitors and controls the Service Asset and Configuration Management process, using qualitative and quantitative Key Performance Indicators
• Assists with audits of the Service Asset and/or Configuration Management activities for compliance with established Policies and Procedures.
• Produces reports and Management information, including impact analysis reports and Service Asset/Configuration status reports
• Must be an effective communicator
• Has knowledge of IT Infrastructure within their department

PROFESSIONAL COMPETENCIES

• Strong organizational and analytical skills.
• Excellent attention to detail and accuracy.
• Proficiency in using asset and configuration management tools.
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.
• Efficiently manage time and prioritize tasks to meet deadlines and handle multiple projects simultaneously.
• Ability to develop, maintain, and update comprehensive documentation for asset and configuration management processes.
• Demonstrates high ethical standards, integrity, and professionalism in handling company assets and confidential information.
• Takes responsibility for actions and decisions, ensuring accountability in asset and configuration management activities.

QUALIFICATIONS & EXPERIENCE

• Matric essential
• National Diploma in information technology, or a related field.
• Minimum of 1–2 years of experience in IT asset management, configuration management, or a related role.
• Experience with IT service management (ITSM) tools and practices.
• Demonstrated Familiarity with ITIL framework is preferred.