Area Manager - Soft Services & Client Excellence

Empact Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A service management company in Durban seeks a candidate with 3-5 years of experience in the cleaning and retail industry. Responsibilities include managing operational costs, overseeing client services, and ensuring compliance with industry regulations. The ideal applicant should have project management experience, excellent communication skills, and a proactive approach. Strong knowledge of South African cleaning sector laws is required. This role offers a chance to build long-term client relationships and lead a high-performing team.

Qualifications

• 3-5 years of experience in cleaning and retail industry.
• Experience in healthcare is advantageous.
• Ability to draft, extract, and analyze reports.

Responsibilities

• Manage all subordinate staff in integrated services.
• Oversee client services, training, and audits.
• Ensure operational costs remain within budget.

Skills

Communication skills

Management skills

Professional customer service skills

Ability to manage costs

Interpersonal skills

Tools

MS Office (Excel, Word)

Job description

A service management company in Durban seeks a candidate with 3-5 years of experience in the cleaning and retail industry. Responsibilities include managing operational costs, overseeing client services, and ensuring compliance with industry regulations. The ideal applicant should have project management experience, excellent communication skills, and a proactive approach. Strong knowledge of South African cleaning sector laws is required. This role offers a chance to build long-term client relationships and lead a high-performing team.