Application Support Specialist - Oncology

Life Healthcare Group; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A healthcare organization based in Johannesburg is seeking a Clinical Application Support Specialist to oversee Oncology applications. This role involves day-to-day support, troubleshooting, and enhancing IT systems related to Oncology, while ensuring optimal performance and implementing relevant policies. Candidates should have 2-5 years of healthcare IT experience, ITIL certification, and strong communication skills. Join this dedicated team in ensuring high-quality health IT services.

Qualifications

• 2-3 years' direct experience in managing IT systems.
• Sound knowledge of Information Security controls.
• Deep knowledge of Oncology IT systems and procedures.

Responsibilities

• Support day-to-day use, performance, and maintenance of the Oncology applications.
• Troubleshoot network and server hardware issues.
• Provide subject-matter expertise regarding the Oncology systems.

Skills

IT systems management

Communication skills

Business analysis

Analytical skills

Problem resolution

Education

ITIL Foundation Certified

IT-related qualification

Tools

Microsoft Windows

Job description

Clinical Application Support Specialist (Oncology)

A vacancy exists for a Clinical Application Support Specialist (Oncology) based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services.

This is a hands-on operational position responsible for supporting all Oncology systems and applications, serving as the custodial "owner" and subject-matter expert for the Oncology applications / systems.

Key Responsibilities

• Support day-to-day use, performance, and maintenance of the Oncology applications / systems.
• Involvement in all projects related to Oncology systems.
• Troubleshoot network and server hardware issues.
• Configure personal computers and mobile devices.
• Manage systems and software applications.
• Resolve telecommunication and network communication issues (including Wi Fi).
• Ensure data Security, Privacy, and Governance procedures are up to date.
• Provide project support for new practices regarding IT infrastructure.
• Provide subject-matter expertise regarding the Oncology systems to all role players.
• Monitor and assess system functionalities and performance.
• Manage Service level delivery according to agreed SLAs.
• Investigate incidents and assist with problem resolution.
• Ensure required maintenance requests are logged and implemented.
• Know the systems landscape and ensure monitoring and optimization.
• Document interdependencies between systems and optimize for business stability.
• Manage 3rd Party escalation.
• Coordinate and Drive Small Enhancements : Identify shortcomings and make recommendations for changes / improvements.
• Follow change governance processes for required changes.
• Review deployment plans and provide sign-off.
• Support change projects regarding improvements to systems.
• Involvement in Project Delivery : Manage business expectations and engage stakeholders.
• Support Liaison Between IT and the Oncology Business : Communicate with the Oncology business unit as per the engagement model.
• Provide reports on system performance and issues.
• Implement relevant policies and procedures related to IT delivery.
• Drive solutions for severity 1 and 2 issues and conduct root cause analysis.
• Engage with vendors to enhance daily operations.

Desired Experience & Qualifications

• 2-3 years' direct experience in managing IT systems.
• 3-5 years related work experience.
• 2-3 years' experience in analyzing and defining business requirements.
• Operational experience in a corporate channel environment.
• Experience in a healthcare services environment.
• ITIL Foundation Certified.
• IT-related qualification is advantageous.
• Knowledge of in-house systems is advantageous.
• Ability to communicate verbally and in writing.
• Knowledge of operating systems (Microsoft Windows).
• Sound knowledge of Information Security controls.
• Deep knowledge of Oncology IT systems and procedures.
• Good understanding of IT systems development lifecycle principles.
• Good analytical and business-analysis skills.
• Team orientation and interpersonal skills.
• Basic understanding of project-management disciplines.
• General business acumen and commercial awareness.