Application Development Manager

FNB South Africa; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution seeks an experienced Application Development Manager to lead teams, manage budgets, and ensure high-quality customer service. You will be responsible for monitoring budget utilization, developing operational plans, and guiding team members towards achieving business objectives. The ideal candidate should have strong skills in budget management, customer service, and team leadership. This role offers numerous benefits, including a challenging work environment focused on health and well-being, and opportunities for professional development.

Benefits

Inspiring work environment

Opportunities to innovate

Focus on health and wellbeing

Generous leave policy

Preferential employee banking rates

Qualifications

• Experience in managing budgets and financial documentation.
• Ability to deliver high-quality customer service and manage customer queries.
• Skills in team management and performance evaluation.

Responsibilities

• Monitor budget utilization against operational plans.
• Lead the team towards achieving business objectives.
• Develop operational plans aligned with business strategy.

Skills

Budget management

Customer service

Data analysis

Team management

Conflict resolution

Job description

Job title : Application Development Manager

Job Location : Gauteng, Johannesburg

Deadline : January 12, 2026

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Are you someone who can :

• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
• Escalate potential budget risks that may lead to increased costs or financial losses
• Present work proposals on planned activities that will require financial resources
• Allocate and approves expenditure
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Understand competencies and skills required for own and employee's development and performance
• Identify development needs and select effective solutions to address own and employee development needs
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
• Provide on the job coaching and guidance
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Ability to manage incidents, problems and changes.
• Will require being on call(standby) for escalations of batch abends.
• Focus primarily on Operational incidents and problems from business around system problems

You’ll benefit from our changeable benefits like :

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date : December 20, 2025

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