Airport Services Duty Supervisor- Johannesburg, South Africa

Qatar Airways; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global airline in Johannesburg is seeking an experienced Airport Services Duty Supervisor to join its Airport Operations team. Responsibilities include supervising airport teams to ensure on-time performance, coordinating with various departments, and supporting passengers during disruptions. Candidates should have a Bachelor's Degree or equivalent and at least 5 years of relevant experience. This role offers the chance to be part of an innovative and fast-growing company.

Qualifications

• 5 years of job-related experience required.
• Advanced Customer Relations trainings required.

Responsibilities

• Act as a Station coordinator liaising between departments.
• Ensure on-time performance targets are met.
• Supervise airport team to achieve performance.

Skills

Customer relations

Knowledge of Amadeus Reservations

Dangerous goods regulations

Weight and balance

Education

Bachelor's Degree or equivalent

Tools

Altea

World Tracer

GSM/GOM

Job description

Overview

Airport Services Duty Supervisor - Johannesburg, South Africa

Ref #: 226558

Location: South Africa - Johannesburg

Job family: Cargo & Airport Operations

Closing date: 25-Sep-2025

We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Johannesburg, South Africa as Airport Services Duty Supervisor.

Responsibilities

• Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
• Ensures the progress towards on-time flight closure and passenger boarding. Supervises airport team in achieving on-time performance.
• Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
• Utilizes maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
• Reviews aircraft allocations according to Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements.
• Provides support to the Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities.
• Provides full support to passengers during any disruption on shift.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Qualifications

• Bachelors Degree or equivalent
• Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM)
• Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
• 5 years of job-related experience required

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.