Airline Ticketing Specialist: GDS Expert & Customer Care

Travelstart; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel services company is seeking an experienced Ticketing Consultant to manage ticketing operations and ensure exceptional customer service. The ideal candidate will have a Diploma or Degree in Travel and Tourism, at least 5 years of experience in a ticketing role, and proficiency in at least two GDS platforms such as Amadeus, Sabre, or Galileo. Strong communication and problem-solving skills are essential for this dynamic role based in Cape Town.

Qualifications

• Minimum 5 years experience in a ticketing role.
• Proficiency in at least 2 GDS platforms is essential.
• Ability to handle complex ticketing scenarios accurately.

Responsibilities

• Issue, reissue, and refund tickets using GDS.
• Calculate fares, taxes, and exchange rates accurately.
• Assist clients with ticket-related inquiries professionally.

Skills

Experience with Global Distribution Systems (GDS)

Excellent communication skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

Diploma or Degree in Travel and Tourism

Tools

Amadeus

Sabre

Galileo

Job description

A leading travel services company is seeking an experienced Ticketing Consultant to manage ticketing operations and ensure exceptional customer service. The ideal candidate will have a Diploma or Degree in Travel and Tourism, at least 5 years of experience in a ticketing role, and proficiency in at least two GDS platforms such as Amadeus, Sabre, or Galileo. Strong communication and problem-solving skills are essential for this dynamic role based in Cape Town.