AI-Driven iGaming Support Manager (Remote)

Playa Bets; Umhlanga Rocks; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading iGaming company in Umhlanga, KwaZulu-Natal, seeks an experienced Customer Support Manager to lead its customer service team. The role focuses on optimizing support operations using Intercom and managing a team of CS agents to ensure a seamless player experience. Candidates should have over 5 years of management experience in customer support, preferably in the iGaming sector, with strong technical and leadership skills. This full-time position allows for remote or hybrid work arrangements.

Benefits

Competitive salary

Performance-based bonuses

Collaborative work environment

Qualifications

• Minimum 5+ years in customer support management, preferably in iGaming.
• Hands-on experience with Intercom or similar CS platforms.
• Proven expertise in managing workflows, knowledge bases, and AI agents.

Responsibilities

• Oversee a team of CS agents, including recruitment and performance evaluations.
• Manage and enhance the Intercom CS platform to streamline support.
• Develop and refine support workflows for quick resolution times.

Skills

Customer Support Management

Intercom

Data-driven Decision Making

Leadership

Communication Skills

Tools

Zendesk

Freshdesk

Job description

A leading iGaming company in Umhlanga, KwaZulu-Natal, seeks an experienced Customer Support Manager to lead its customer service team. The role focuses on optimizing support operations using Intercom and managing a team of CS agents to ensure a seamless player experience. Candidates should have over 5 years of management experience in customer support, preferably in the iGaming sector, with strong technical and leadership skills. This full-time position allows for remote or hybrid work arrangements.