Aftersales Tech Support Specialist

Midrand; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in networking products seeks an Aftersales Technical Support representative in Midrand. The role focuses on providing technical assistance, managing repairs, and maintaining strong customer relationships. Ideal candidates will have experience in aftersales support, technical knowledge, and excellent communication skills. The position offers a negotiable salary package aligned with experience and industry standards.

Qualifications

• Experience in aftersales, technical support, or customer service within IT/Technology sectors.
• Knowledge of warranty processes, RMA procedures, and repair coordination.
• Familiarity with CRM systems and reporting tools.

Responsibilities

• Respond to inquiries via various channels.
• Diagnose and resolve technical issues.
• Coordinate and manage product repairs.
• Process warranty claims and ensure documentation.
• Manage product replacements and oversee returns.
• Maintain accurate service records.

Skills

Matric / Grade 12

Technical support experience

CRM systems proficiency

Warranty processes knowledge

Spare parts management

Job description

A global leader in networking products seeks an Aftersales Technical Support representative in Midrand. The role focuses on providing technical assistance, managing repairs, and maintaining strong customer relationships. Ideal candidates will have experience in aftersales support, technical knowledge, and excellent communication skills. The position offers a negotiable salary package aligned with experience and industry standards.