Administrator Service Advisor

Motus Corporation; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Cape Town is seeking an Administrator: Service Advisor. This role requires providing exceptional customer service, scheduling appointments, and maintaining records effectively. The ideal candidate should have a high school diploma, strong communication and organizational skills, as well as experience in customer service. Proficiency in Microsoft Office is essential, and knowledge of automotive service terminology is a bonus. This full-time position offers competitive compensation and benefits.

Qualifications

• Proven experience in a customer service role.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet customers and provide them with information about services offered.
• Schedule appointments for customers and technicians.
• Answer phone calls and emails in a timely manner.
• Maintain accurate records of customer interactions and service appointments.
• Provide quotes and estimates to customers for service work.
• Handle customer complaints and concerns in a professional manner.

Skills

Customer service experience

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

Job Title: Administrator: Service Advisor

Location: Hyundai Plumstead

We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.

Key Responsibilities:

• Greet customers and provide them with information about services offered
• Schedule appointments for customers and technicians
• Answer phone calls and emails in a timely manner
• Maintain accurate records of customer interactions and service appointments
• Provide quotes and estimates to customers for service work
• Handle customer complaints and concerns in a professional and diplomatic manner
• Collaborate with technicians to ensure that service appointments run smoothly
• Conduct follow-up calls to ensure customer satisfaction

Requirements:

• High school diploma or equivalent
• Proven experience in a customer service role
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office applications
• Knowledge of automotive service and repair terminology is a plus

This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.