Administrator & Front Office Assistant

RecruitMyMom; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A fast-growing skincare company is seeking an Administrator to assist with processing customer orders and providing excellent customer service. The role includes managing deliveries, ensuring all related documentation is accurate, and acting as the first point of contact for visitors. Ideal candidates have experience in administration and order processing, and familiarity with tools like Shopify is advantageous. Join a team committed to high standards of service in a supportive environment.

Qualifications

• Previous experience in administration, order processing or logistics preferred.
• Experience with Shopify, Sage or similar systems advantageous.
• Basic computer literacy including email and document filing.
• Background in accounting or finance desirable but not essential.
• Experience in the beauty industry is beneficial.

Responsibilities

• Assist with reviewing and processing incoming customer orders.
• Book deliveries and create shipments using Shopify.
• Process returns and exchanges when required.
• Generate waybills, labels, and reports.
• Greet visitors and assist walk-in clients with orders.

Skills

Order processing

Customer service

Administration

Logistics

Tools

Shopify

Sage

Toshiba/Epson Printers

Job description

Northriding, South Africa | Posted on 06/02/2026

A fast-growing skincare company is seeking an Administrator to assist with the accurate processing of customer orders, coordination of deliveries, and completion, printing, and filing of all related documentation. The role supports efficient order fulfilment while maintaining high standards of accuracy and customer service. In addition, the Administrator is responsible for reception duties, acting as the first point of contact for visitors and callers, and handling customer enquiries in a professional and welcoming manner. Monday - Thursday 8am - 4pm and Friday 8am -3pm

Responsibilities:

Order Processing & Administration

• Assist with reviewing and processing incoming customer orders via phone, email, online platforms, stockists, and distribution channels
  
• Book deliveries and create shipments using Shopify (Courier Guy) and Blueline for stockists, ensuring cost-effective courier selection
  
• Process returns and exchanges when required
  
• Generate waybills, labels, and reports and print to the correct printers (Toshiba / Epson)
  
• Accurately file all documentation, including blue copies, reports, and write-offs, in line with company procedures
  
• Assist with weekly stock takes
  
• Double-check products pulled for invoicing accuracy
  
• Refill shelves in the front office as required
  

Reception & Customer Service

• Greet visitors and direct them to the appropriate person or department
  
• Assist walk-in clients with product recommendations and order placement
  
• Answer incoming phone calls, provide basic information, and redirect calls as needed
  
• Manage the front desk to ensure it remains welcoming, clean, and organised
  
• Handle incoming and outgoing deliveries and collections
  

Requirements

• Previous experience in administration, order processing, or logistics (preferred)
  
• Experience with Shopify, Sage, or similar systems (advantageous)
  
• Basic computer literacy (email, document filing, printing)
  
• Background in accounting or finance (beneficial but not essential)
  
• Previous experience working within the beauty industry beneficial