Administrative Officer: General Support

UWC Online - University of the Western Cape; Bellville; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A South African university is seeking an Administrative Officer for Student Administration. The role involves assisting the Helpdesk with queries from students and staff, maintaining accurate information on processes, and providing support during registration and admissions. Candidates must have a post-matric qualification and 2-5 years of relevant experience, preferably in an academic setting, coupled with strong communication skills and attention to detail.

Qualifications

• 2-5 years relevant university administrative experience, including in an academic administration environment.
• Proficient in using web-based IT solutions.

Responsibilities

• Assist with online application and registration processes.
• Facilitate access to academic records and confirmation letters.
• Address queries related to the university’s Student Portal.

Skills

Query management systems

Web-based IT solutions

Excellent communication

Attention to detail

Planning and organising

Education

Post-matric qualification (NQF 6)

NQF level 7 qualification or equivalent

Tools

Academic and student administration IT systems

Job description

Overview

The Department of Student Administration is part of the Registrar’s portfolio. The department runs and coordinates many of the student-based administrative functions of the University e.g. admission and registration of students; administration of examinations and graduations; official release of results and academic transcripts; student cards (ID), and assisting students with a range of registration/enrolment related-matters. Our goal is to provide a professional, friendly and quality service in an efficient manner. We strive to effectively administer the University’s policies, procedures and rules while ensuring compliance with applicable legislation and adhering to the highest ethical standards.

Applications are invited from suitably qualified candidates for the post of an Administrative Officer:Student Administration (General Support). Reporting to the Coordinator: Student Administration Helpdesk, the incumbent will assist and support the Student Administration Helpdesk in providing first resolution to clients, students, staff, and alumni. Keep up to date with frequently asked questions, services, policies and procedures to ensure accurate information sharing and correct implementation

• Assisting with online application and registration processes
• Facilitating access to academic records and various confirmation letters
• Addressing queries related to the university’s Student Portal during applications
• Advising on programme changes, deregistration, and re-admission procedures
• Directing students to relevant university departments or resources
• Responding to general administrative and academic-related enquiries from current, prospective, and former students

Qualifications

• Post-matric qualification (NQF 6) with 2-5 years relevant university administrative experience (at least one year should be in an academic administration environment)
• Demonstrated experience and understanding of query management systems
• Be proficient in using web-based IT solutions

The following would be advantageous:

• A NQF level 7 qualification or its equivalent
• Proficient in isiXhosa or any other African language
• Working knowledge of the functioning of a university Helpdesk

Desired skills/competencies

• High levels of honesty and integrity
• Ability to work under pressure and be prepared to work after hours
• High energy levels over sustained periods of the academic cycle are required
• Excellent communication and interpersonal skills
• Excellent attention to detail
• The ability to collaborate with various stakeholders
• Planning and organising skills
• Proficiency in using academic and student administration IT systems

For more information regarding this post (but not applications), kindly contact the Coordinator: Student Administration Helpdesk, Mr. Jerome Simmery at [e-mail]