Administrative Officer: General Support

UWC Sport; Bellville; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading university in South Africa seeks an Administrative Officer for the Student Administration Helpdesk. The role requires a post-matric qualification and 2-5 years of relevant administrative experience. Responsibilities include assisting with online applications, addressing student queries, and providing support to ensure effective service delivery. An ideal candidate will show integrity, excellent communication skills, and the ability to work under pressure.

Qualifications

• Post-matric qualification (NQF 6) with 2-5 years relevant university administrative experience.
• Demonstrated experience and understanding of query management systems.
• Be proficient in using web-based IT solutions.

Responsibilities

• Assist and support the Student Administration Helpdesk.
• Address queries related to the university’s Student Portal.
• Respond to general administrative and academic-related enquiries.

Job description

Title of Position: Administrative Officer: General Support

Post Number: 8021433/ ITS SC50

Faculty/Department: University of the Western Cape -> Registrar -> Deputy Registrar: Academic Administration -> Student Administration (General Support)

Type of Position: Permanent - Full Time

Location: Main Campus - Bellville, WC ZA (Primary)

Closing Date: 7/10/2025

Role Clarification & Key Performance Areas

The Department of Student Administration is part of the Registrar’s portfolio. The department runs and coordinates many of the student-based administrative functions of the University e.g. admission and registration of students; administration of examinations and graduations; official release of results and academic transcripts; student cards (ID), and assisting students with a range of registration/enrolment related-matters. Our goal is to provide a professional, friendly and quality service in an efficient manner. We strive to effectively administer the University’s policies, procedures and rules while ensuring compliance with applicable legislation and adhering to the highest ethical standards.

Applications are invited from suitably qualified candidates for the post of an Administrative Officer: Student Administration (General Support). Reporting to the Coordinator: Student Administration Helpdesk, the incumbent will assist and support the Student Administration Helpdesk in providing first resolution to clients, students, staff, and alumni. Keep up to date with frequently asked questions, services, policies and procedures to ensure accurate information sharing and correct implementation

• Assisting with online application and registration processes
• Facilitating access to academic records and various confirmation letters
• Addressing queries related to the university’s Student Portal during applications
• Advising on programme changes, deregistration, and re-admission procedures
• Directing students to relevant university departments or resources
• Responding to general administrative and academic-related enquiries from current, prospective, and former students

Minimum Requirements

• Post-matric qualification (NQF 6) with 2-5 years relevant university administrative experience (at least one year should be in an academic administration environment)
• Demonstrated experience and understanding of query management systems
• Be proficient in using web-based IT solutions

The Following Would Be Advantageous

• A NQF level 7 qualification or its equivalent
• Proficient in isiXhosa or any other African language
• Working knowledge of the functioning of a university Helpdesk

Desired Skills/Competencies

• High levels of honesty and integrity
• Ability to work under pressure and be prepared to work after hours
• High energy levels over sustained periods of the academic cycle are required
• Excellent communication and interpersonal skills
• Excellent attention to detail
• The ability to collaborate with various stakeholders
• Planning and organising skills
• Proficiency in using academic and student administration IT systems

For more information regarding this post (but not applications), kindly contact the Coordinator: Student Administration Helpdesk, Mr. Jerome Simmery at [e-mail]

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.

To be considered for this vacancy, you must click on the Apply for this Job link below or apply directly via UWC Careers at https://uwc.hua.hrsmart.com/hr/ats/JobSearch/viewAll. For any queries, please contact the Human Resources Department at [phone]/9763/9708/3551/3756 or email: [e-mail].

DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University’s commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.