Accounts Manager

People Dimension; Durban; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading client management organization in Durban is seeking an experienced Accounts Manager to build and maintain relationships with major clients. The role involves developing strategies to meet client needs, generating sales, and overseeing employee management tasks. The ideal candidate should have a bachelor's degree and a minimum of 5 years' experience in a similar position, particularly in the FMCG sector. Strong interpersonal and organizational skills are essential for success in this role.

Qualifications

• Grade 12 (Matric) required.
• 5+ years experience in a similar position, preferably in FMCG.
• Proven experience as an Accounts Manager.

Responsibilities

• Develop trust relationships with a portfolio of major clients.
• Generate new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress for stakeholders.
• Manage recruitment, onboarding, and training of employees.

Skills

Data analysis

Communication

Interpersonal skills

Organizational skills

Negotiation

Leadership

Education

Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field

Tools

Microsoft Office

CRM software

Job description

Job Description/Duties

Client Relationship Management

• Developing trust relationships with a portfolio of major clients.
• Develop and sustain relationships with customers that brings income to the company.
• Acquiring thorough understanding of key customer needs and requirements.
• Expanding relationships with existing customer needs and requirements.
• Ensure correct product and services are delivered to customers in a timely manner.
• Resolve issues and problems faced by customers and deal with complaints to maintain trust.
• Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.

Sales

• Play integral part in generating new sales that will turn into long-lasting relationships.

Reporting

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Employee Management

• Employee recruitment.
• Onboarding and induction of new employees.
• Training and development.
• Employee relations. (Discipline in the workplace)
• Performance management.
• Employee wellness.
• Employee motivation.

Other

• Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure key clients’ needs are met.
• Attend trade shows and marketing events as required.

Minimum Requirements

Qualifications

• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field.

Experience

• Minimum of 5 years’ experience in similar positions- in FMCG environment.
• Proven experience as an Accounts Manager.
• Experience in sales and providing solutions based on customer needs.

Knowledge

• Proficient knowledge and experience in Microsoft Office.
• CRM software.

Skills

• Ability to analyze data and sales statistics.
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Strong negotiation and leadership skills.
• Able to manage multiple key accounts without compromising on the quality of services provided.