Accountant : Debtors

MJM Recruitment; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking a Debt Collection Manager to oversee the debtors' ledger and ensure timely collection of debts. This role involves implementing debt collection strategies, processing payments, and providing excellent customer service. The ideal candidate should have a Bachelor's degree in Finance or Business Administration and 3-4 years of experience in debt collection and payment processing. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field required.
• 3-4 years experience in debt collection and payment processing is necessary.
• Proven communication and negotiation skills.

Responsibilities

• Implement debt collection strategies to minimize outstanding debts.
• Process payments from debtors and reconcile with invoices.
• Maintain and update the debtors' ledger with accurate information.
• Provide excellent customer service to debtors and internal stakeholders.
• Ensure compliance with documentation and legal processes.

Skills

Debt Collection Strategies

Communication Skills

Problem-Solving

Microsoft Excel

Customer Service

Education

Bachelor of Commerce in Finance or Business Administration

Job description

You will be responsible for managing and optimizing the debtors' ledger, ensuring timely collection of outstanding debts, resolving customer queries and processing payments efficiently.

This role requires an eye for detail, strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with internal teams and external clients.

Key Performance Areas (Core, essential responsibilities –outputs of the position)

• Debt Collection: Implement effective debt collection strategies to minimize outstanding debts. Contact debtors via phone, email, and written correspondence resolve payment disputes. Maintain accurate records of all communication arrangements with debtors. Monitor and follow up on overdue accounts, initiating legal and debt insurance action when necessary. Send out monthly statements to all debtors.
• Payment Processing: Receive and process payments from debtors, ensuring accuracy and compliance with company policies. Reconcile payments received with outstanding invoices and update the debtors' ledger accordingly. Collaborate with the debtors to resolve any discrepancies or issues related to payment and elevate any unresolved matters to management for intervention and assistance.
• Debtors Ledger Management: Maintain and update the debtors' ledger with accurate and up-to-date information. Allocate all payment in accordance with customer remittances. Perform regular reconciliations of the debtors' ledger to ensure accuracy and completeness. Generate reports on outstanding debts, aging analysis, and collection performance for management review.
• Customer Service: Provide excellent customer service to debtors, addressing inquiries and concerns in a professional and timely manner. Work closely with internal stakeholders, including sales and customer service (operations) teams, to resolve customer issues and improve debt collection processes. Attend regular meetings with debtors to build relationships and resolve queries.
• Compliance and Documentation: Submission of monthly reports required by clients. Ensuring compliance with relevant debt insurance processes for non-paying customers. Maintaining proper documentation of all debt collection activities, including correspondence, payment agreements, and legal proceedings.

Education

• Bachelor of commerce degree (undergraduate) in Finance, Business Administration, or a related field.

Experience

• Proven experience (3-4 years) working in debt collection and payment processing roles.
• Excellent communication and negotiation skills. Proficiency in Microsoft Excel.