Account Manager (Zoho CRM Specialist)

Connect 2 Growth (PTY)Ltd; Westonaria Local Municipality; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A client-focused consulting firm in Gauteng, South Africa, is seeking a highly organized Account Manager. The ideal candidate will have 2–4 years of experience in Zoho CRM administration and project management. This role involves leading client projects, designing Zoho-based solutions, and maintaining strong client relationships while optimizing their CRM success.

Benefits

Competitive compensation

Career growth opportunities

Qualifications

• 2–4 years of experience in Zoho CRM administration, implementation, or account management.
• Strong knowledge of the Zoho One ecosystem including CRM, Campaigns, Flow, Projects, Creator.
• Excellent communication skills — able to simplify technical solutions for business users.

Responsibilities

• Lead client kickoff calls, gather requirements, and design Zoho-based solutions.
• Build workflows and automations across Zoho applications.
• Manage tasks and timelines in Zoho Projects.

Skills

Zoho CRM administration

Project management

Deluge scripting

Communication skills

API integrations

Tools

Zoho Projects

Zoho Creator

Zoho Flow

Job description

About the Role

Our client is seeking a highly organized, client-focused Account Manager with deep expertise in the Zoho One ecosystem. In this role, you’ll be the trusted advisor for clients — leading discovery, implementation, and optimization of Zoho CRM and related applications. You’ll translate business needs into workflows, manage project execution, and build lasting client relationships.

This position blends Client-Facing Implementation & Project Management (60%) with Client Outreach & Relationship Management (40%). If you thrive on solving CRM challenges and enjoy working directly with clients, this is the role for you.

What You’ll Do

• Lead client kickoff calls, gather requirements, and design Zoho-based solutions
• Build workflows, automations, and custom functions (Deluge scripting) across Zoho CRM, Projects, Creator, Flow, and more
• Manage tasks and timelines in Zoho Projects/Sprints, ensuring smooth delivery
• Maintain CRM data integrity, reporting dashboards, and pipeline optimization
• Collaborate with developers and internal teams to deliver high-quality solutions
• Provide training via live demos, tutorials, and tailored documentation
• Conduct regular client check-ins, performance reviews, and strategic planning sessions
• Identify upsell opportunities and expand client accounts with additional Zoho apps

What We’re Looking For

• 2–4 years of experience in Zoho CRM administration, implementation, or account management
• Strong knowledge of Zoho One ecosystem: CRM, Campaigns, Flow, Projects, Creator, Analytics, Desk
• Proficiency with Deluge scripting, webhooks, and basic API integrations
• Excellent communication skills — able to simplify technical solutions for business users
• Strong project management skills with the ability to juggle multiple accounts
• Experience creating SOPs, Loom-style recordings, and documentation
• Self-motivated, deadline-driven, and process-oriented

Why Join?

• Work directly with diverse clients to shape their CRM success
• Be part of a collaborative, growth-focused team
• Opportunity to expand your expertise across the Zoho ecosystem
• Competitive compensation and career growth potential