Account Manager / Service Delivery Manager

Energy At Work; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Une entreprise de solutions IT externalisées recherche un Account Manager / Service Delivery Manager talentueux à Johannesburg. Le candidat idéal doit posséder une solide expérience en gestion de comptes, un esprit technique, et une passion pour le service client. Rejoignez une équipe dynamique et innovante qui privilégie l'excellence et la satisfaction client.

Qualifications

• Expérience solide en gestion de comptes ou service de livraison, idéalement dans les télécommunications ou FAI.
• Compétences techniques en IT et capacité à interagir avec des clients de haut niveau.

Responsibilities

• Gérer un portefeuille de clients VIP et assurer leur satisfaction.
• Organiser des réunions de suivi et garantir une expérience de livraison fluide.

Skills

Account Management

Sales

Customer Relationship Management

Technical Understanding of IT

Microsoft Excel

Job description

Account Manager / Service Delivery Manager - JHB North

POSITION INFO :

Are you the type of person who thrives on the thrill of keeping top-tier clients grinning from ear to ear? Do you have just the right blend of tech-savviness , Excel wizardry , and sales flair to keep things moving like a well-oiled IT machine?

An established and innovative Outsourced IT Provider in the North of Jozi is rolling out the red carpet for a superstar Account Manager / Service Delivery Manager to join their elite team.

⨠What you’ll be doing :

• Managing a portfolio of VIP clients – think top 20% red carpet treatment
• Hosting checkpoint meetings and making client satisfaction your personal mission
• Owning the delivery experience from the ground up – tech, service, and relationship
• Bringing insights to the table with your strong Microsoft Excel skills
• Travelling to clients when needed – because face time still matters

ð What we’re looking for :

• Solid experience in Account Management or Service Delivery , ideally in Telecoms or ISP
• A technical understanding of IT – you speak geek and business fluently
• Organised to the core – think colour-coded calendars and zero missed follow-ups
• Comfortable engaging with executive-level clients
• A natural relationship builder with a dash of sales energy
• A deep curiosity or passion for AI ? That’s a serious bonus!
• Your own car (you’ll be out and about)
• Work with a company that’s at the forefront of outsourced tech solutions
• Handle a high-impact portfolio with room to grow
• Be part of a team that values innovation, energy, and excellence

ð¬ Ready to roll out the red carpet on your career? Send us your CV and let’s talk!

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Account Manager • Johannesburg, South Africa