Account Manager – Senior Level

Believe Resourcing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT solutions provider is seeking a Senior Account Manager in Cape Town. This role involves managing strategic client accounts, ensuring satisfaction and driving growth. Candidates should have over 10 years of sales experience in IT infrastructure and excellent negotiation skills. The company fosters a supportive culture focusing on honesty and continuous improvement. Competitive benefits include retirement contributions and regular company socials.

Benefits

Loyalty-based retirement contributions

Overtime and profit share

Socials and Friday lunches

Annual UK trips for performers

Qualifications

• 10+ years of sales experience with a proven track record in revenue growth.
• 5 years in IT infrastructure including networking.
• Experience managing complex multi-client projects.

Responsibilities

• Lead strategic client accounts while ensuring client satisfaction.
• Negotiate solutions for enterprise clients.
• Collaborate with technical teams to design tailored solutions.

Skills

CRM systems proficiency

AI-driven solutions

Project management systems

Tailored client solutions

Negotiation skills

Communication skills

Job description

Account Manager – Senior Level

Location: Century City, Cape Town

Employment Type: Full-Time | Onsite

Salary: Market-related

Benefits and Perks

• Loyalty-based retirement and medical aid contributions
• Overtime and profit share for top performers
• Socials and Friday lunches
• Annual UK trips for exceptional performers

About Our Client

Our client is a trusted IT solutions provider dedicated to empowering businesses by expertly handling complex technology challenges. They serve as a shield for their clients, protecting them from the risks of smart technology while bridging the gap between technical complexity and practical business needs.

Their mission is to deliver innovative, world-class IT solutions that enable clients to focus on what truly matters. Their culture is built on honesty, integrity, professionalism, and an unwavering commitment to excellence.

About the Role

The Account Manager acts as the single point of contact between our client and their customers, ensuring strong relationships, trust, and satisfaction at all times. This position plays a critical role in maintaining strategic partnerships, overseeing account performance, and ensuring that client needs are met efficiently and effectively.

Top Outcomes for the Role

• Drive strategic growth and long-term client success by managing high-value accounts.
• Deepen relationships with key stakeholders and identify new business opportunities.
• Align internal resources to deliver exceptional client value, retention, and satisfaction.

Key Responsibilities

• Lead strategic client accounts, ensuring strong partnerships and long-term satisfaction.
• Build and nurture high-level relationships with key decision-makers.
• Develop client-specific strategies to maximise account growth and profitability.
• Take ownership of overall client revenue and performance within assigned portfolios.
• Mentor junior account managers and internal sales staff to support professional growth.
• Negotiate large-scale, customised solutions for enterprise clients.
• Collaborate with product and technical teams to design tailored solutions that meet client objectives.
• Provide data-driven insights and recommendations that enhance client outcomes.

Knowledge and Skills Requirements

• Advanced experience with CRM systems and tools, including customisation for strategic accounts.
• Proficiency in using AI-driven solutions to optimise client performance and communication.
• Strong understanding of project management systems for complex, multi-faceted accounts.
• Ability to design and implement tailored client solutions that maximise value.
• Skilled in developing long-term product and service strategies aligned with client goals.
• Excellent negotiation and relationship management skills.
• Strong communication and presentation abilities (oral and written).

Experience Requirements

• Minimum of 10+ years’ solid sales experience, with a proven track record in revenue growth and account management.
• At least 5 years’ experience in IT infrastructure, including virtualisation, networking, and security.
• Experience leading large, multi-client projects from inception to completion.
• Proven ability to manage complex, multi-stakeholder engagements involving senior executives.
• Strong track record of developing project roadmaps and achieving client retention goals.

Core Competencies

• Strategic thinking and sound judgment
• Customer focus and relationship management
• Leadership and mentoring
• Initiative and resourcefulness
• Integrity and professionalism
• Communication and persuasion skills
• Drive, energy, and ambition

Culture and Values

• Passionate about IT and client success
• Operates with honesty, transparency, and determination
• Supportive, respectful, and collaborative team environment
• Values proactivity, diligence, and continuous improvement
• Zero tolerance for negativity, gossip, or office politics
• Empowering individuals to take ownership and responsibility