Account Manager

Optimal Growth Technologies; Johannesburg; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading technology firm in Gauteng, Johannesburg is seeking an experienced Account Manager to oversee customer portfolios and develop new business opportunities. The ideal candidate will have a strong background in account management, excellent communication skills, and proficiency in CRM software like Salesforce. This role involves maintaining long-lasting client relationships and ensuring solutions meet customer needs. Competitive compensation is offered.

Qualifications

• Experience as an Account Manager or relevant role.
• Ability to influence key stakeholders at all levels.
• Solid experience with CRM software and MS Office.

Responsibilities

• Serve as the lead point of contact for customer account management.
• Build and maintain strong client relationships.
• Negotiate contracts and close agreements to maximize profits.

Skills

Communication skills

Negotiation skills

Presentation skills

Education

BA/BS degree in Business Administration

Tools

Salesforce

Zoho CRM

HubSpot

MS Excel

Job description

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

DUTIES AND RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

JOB REQUIREMENTS

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Operations Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field