Account Manager

Infobip; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Infobip is seeking an Account Manager in Johannesburg to build strong client relationships and drive business growth. The ideal candidate will bring industry experience, particularly in SaaS and CPaaS solutions, and possess strong communication skills. Join us in facilitating innovative client interactions and shaping global communication.

Benefits

Competitive salary

Learning and development opportunities

Team building activities

Global work environment

Qualifications

• Strong experience in Account Management and building relationships.
• Industry experience in SaaS and CPaaS solutions preferred.

Responsibilities

• Build and maintain trusted relationships with assigned clients.
• Meet and exceed quarterly KPIs to drive business growth.
• Monitor traffic and take actions to minimize losses and maximize revenue.

Skills

Account Management

Interpersonal Skills

Communication Skills

Understanding of SaaS Solutions

Job description

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

More About What You’ll Be Doing

• Build and maintain trusted relationship with assigned (Tier) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services / product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing / implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP / revenue.

What You Bring To The Table

• Industry experience highly preferred, understanding of SaaS and CPaaS solutions.
• Prior experience working with Revenue Assurance, Purchasing, and technical teams.
• Full cycle sales experience.
• Strong experience in Account Management - building and maintaining relationships.
• Product knowledge and / or knowledge of our competitors.
• Ability to interact with all levels of the organization.
• Team player with strong interpersonal / communication skills.

When you become a part of Infobip you can expect :

• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally – Work with people from all over the world. We put the “global” in globalization.
• Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

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Account Manager • Johannesburg, South Africa