Account Manager

King Price Group; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading firm in HR and Payroll is seeking an experienced Account Manager in Centurion. The role involves managing client relationships, ensuring satisfaction, and driving account performance. Candidates should possess a Bachelor’s degree in HR or Business Management, along with over 10 years in account management. Strong communication and problem-solving skills are essential. This position may require travel and overnight stays.

Qualifications

• Minimum of 10 years in account management, preferably in HR and Payroll.
• Proven ability to manage complex engagements with senior executives.
• Valid driver's license with own vehicle required.

Responsibilities

• Drive strategic growth and client success.
• Ensure exceptional client value and satisfaction.
• Manage financial aspects of client accounts accurately.

Skills

Strong communication, presentation, and facilitation abilities

Active listening skills

Ability to manage deadline pressure

Problem-solving skills

Experience in Microsoft Office

Education

Bachelor’s degree in HR/Business Management or equivalent

Job description

Our client in the HR and Payroll industry is recruiting for a results-driven Account Manager to join their Centurion team. Acting as the primary liaison between clients and internal stakeholders, this role is responsible for building trusted relationships, ensuring client satisfaction, and driving account performance and profitability.

RESPONSIBILITIES AND DUTIES

CLIENT GROWTH AND PROFITABILITY

• Drive strategic growth and long-term client success.
• Deepen relationships with key stakeholders and identify new opportunities.
• Take ownership of overall client profitability and performance within the assigned portfolio.

STAKEHOLDER RELATIONSHIPS & CLIENT SATISFACTION

• Align internal resources to deliver exceptional client value, retention, and satisfaction.
• Team collaboration to advise and design solutions that meet client objectives.
• Provide data-driven insights and recommendations that enhance client outcomes.
• Provide professional advice to clients based on best practices and legislative regulations.

CONTRACT MANAGEMENT

• Full understanding of the terms and conditions within client contracts to manage product expectations, payment terms, and other contractual related matters.
• To manage the financial aspects of the client account to ensure invoices are accurate and paid within the contractual terms and conditions.

CLIENT ACCOUNT MANAGEMENT

• Comprehensive system knowledge and understanding to provide system and/or specific functionality demonstrations.
• Complete monthly client billing and reconciliations accurately and timeously and ensure an 80% monthly billable rate on own time spent.
• Ensure CRM activities are completed accurately and within the set time periods.

SUPPORT FUNCTION

• Provide accurate and timely daily support to clients.
• Direct involvement in projects from start to end to ensure support can be provided during and after the project.
• Provide system and functionality testing where required.
• Provide system and functionality training where required.

KNOWLEDGE AND SKILLS

• Strong communication, presentation, and facilitation abilities (oral and written)
• Ability to listen actively to accurately interpret information and effectively communicate or transfer these insights to others.
• Ability to manage deadline pressure and change.
• Great problem-solving skills and being able to deal with high-pressure situations without getting emotionally involved.
• Ability to work well with people within multi-dimensional teams.
• Good understanding of project management methodologies.
• Comprehensive understanding of the full employee life cycle.
• Experience in using Microsoft Office.

REQUIREMENTS

• Bachelor’s degree in HR/Business Management or equivalent.
• Minimum of 10+ years in account management, preferably in the HR and Payroll Industry.
• Proven ability to manage complex, multi-stakeholder engagements involving senior executives.
• Valid driver’s license with own vehicle.
• The position will require travelling and occasional overnight stays.