Technical-Jobs in United States

Responsibilities :-

• Lead incident and problem management, coordinating recovery efforts across IT Support, Infrastructure, and Back-office Operations to ensure rapid resolution of service disruptions.
• Monitor and analyze incident root causes, contributing to continual service improvement initiatives and strategic planning to prevent recurrence and enhance operational resilience.
• Deliver timely and accountable communication, including incident updates, escalation notices, root cause analysis, and impact assessments to stakeholders and business units.
• Review and monitor IT intra-group outsourced service standards to ensure compliance with SLAs and operational expectations.
• Oversee recovery actions and ensure timely execution in coordination with all relevant technical teams.
• Deliver timely and accountable communication, including incident updates, escalation notices, root cause analysis, and impact assessments to stakeholders and business units.
• Liaise with end-users, IT representatives, and Maybank Shared Services to identify, track, and resolve recurring or major issues.

Requirements :-

• Bachelor’s degree in any discipline (Business or Banking preferred) with 1 – 2 years of experience in banking, audit, operational risk management, incident/problem management, or related IT roles.
• ITIL Foundation Certification required.
• Strong knowledge of systems processes and functionality, with a good understanding of technology risks.
• Proactive and strategic thinker with the ability to translate analysis into actionable plans.
• Demonstrated strong analytical, organizational, and presentation skills.
• Excellent interpersonal and communication abilities; capable of engaging with stakeholders at all levels.
• Self-motivated, innovative, and service-oriented mindset.
• Strong team player with a collaborative working style.

Only shortlisted candidate will be notified.