Software Developer jobs in Spain

This is an entry-level position reporting directly to the Head of IT in Singapore and has a dotted-line reporting to the Asia Regional IT Operations Manager. The role is part of a four-member IT team primarily supporting the Singapore Business Unit, with secondary support responsibilities for the wider Asia region. It is a semi-regional role, with approximately 30‑50% of duties focused on providing user support across multiple time zones in Asia.

The primary responsibilities of this role include supporting end users, Level 1 support for IT infrastructure, network, and cybersecurity. The candidate is expected to work with IT support engineers from the regional and headquarter teams and will receive mentorship and guidance while performing tasks outlined in the areas of responsibility.

Diagnose and resolve hardware, software, network, and other technical issues for end users, providing timely solutions through remote or on‑site support as needed.

Act as the primary contact for technical assistance, responding to support requests via phone, email, or ticketing systems. Log, track, and prioritize tickets to meet SLAs.

Assist with software installation, upgrades, and configurations, and troubleshoot hardware devices to ensure proper setup and functionality.

Liaise with L2 support engineers for maintenance tasks like updates, patches, and backups. Monitor system performance, identify issues, and implement preventive measures.

Manage user accounts, permissions, and access rights. Assist with password resets and access requests, ensuring compliance with security policies.

Follow incident management processes to address critical incidents, restore services, and document incidents for future reference.

Provide excellent customer service, gather user feedback, and propose improvements to enhance support services.

Coordinate and execute IT setups for new hires, including account creation, hardware allocation, and software access. Ensure secure and complete deactivation of accounts and retrieval of IT assets during offboarding.

Provide L1 support to diagnose and resolve network issues. Investigate connectivity problems, configuration errors, and performance issues promptly. Escalation and resolving the issues with L2 network engineer may be required.

Configure and maintain routers, switches, firewalls, and access points. Perform routine maintenance, updates, patches, and firmware upgrades.

Implement and maintain security measures. Configure firewalls, IDS/IPS, and VPNs to secure network traffic. Monitor and respond to security incidents.

Provide technical assistance for network issues. Respond to support requests, troubleshoot connectivity problems, assist with network software, and offer usage guidance.

Manage virtual machines, network devices, and infrastructure in a cloud environment.

Diagnose and resolve hardware, software, and network issues. Provide technical support, troubleshoot problems, and escalate issues as needed.

Participate in incident management, document and track incidents, prioritize based on severity, and work towards resolution. Identify root causes of recurring issues and implement preventive measures.

Perform routine maintenance like updates, patches, and upgrades for servers and network devices. Schedule maintenance to minimize user disruption while ensuring stability and security.

Manage data backup processes, verify backup integrity, perform restores, and contribute to disaster recovery planning and testing. Collaborate with teams on recovery strategies.

Maintain inventory of hardware and software assets, track allocation, monitor license compliance, and manage procurement. Ensure proper documentation for all IT assets.

• Experience in end user computing support is desirable
• Experience in IT infrastructure maintenance and support is desirable
• Experience in IT network maintenance and support is desirable
• Experience in support on Microsoft O365 suite is desirable
• Certification in ITIL v4 is desirable

• A diploma in computer science, information systems or equivalent
• Needs to have a high level of motivation
• Needs to be independent and a good team player
• Strong written & verbal communication skills are essential
• Ability to speak fluent English is essential