Quality Control jobs in Singapore
Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), [...]
DBS
AVP, Voice Engineer, Future Ready Technology, Group Technology
300005 Chief Executive's Office_00002555
ED/SVP, Enterprise Security Architect, Enterprise Architecture, Group Technology
DBS
AVP, Voice Engineer, Future Ready Technology, Group Technology
DBS
AVP, Infrastructure Engineer, Core Banking Technology, Group Technology
300005 Chief Executive's Office_00002555
Discover more opportunities than anywhere else. Find more jobs nowBR_Test_VP / AVP, DevOps Architect, Group Technology and Operations
300005 Chief Executive's Office_00002555
Associate, Credit Management Officer (Recovery), Risk Management Group
DBS
AVP, Cyber Security Engineer, Information Security Services, Group Technology
DBS
Connect with headhunters to apply for similar jobsVP, Blockchain Infrastructure SRE Engineer, Global Financial Markets Technology, Group Technology
DBS
Test Req - Tracey SIT Testing Comp Stats Scenario 24 (21 Mar 2025)
300005 Chief Executive's Office_00002555
Senior BIM Strategy & Delivery Lead
SAA ARCHITECTS PTE LTD
Associate/SA, Account Documentation Specialist, WMO, CGBO, Group COO
DBS Bank
Junior Sous Chef - Lead & Elevate a Fast-Paced Kitchen
NUVE HOLDINGS PTE. LTD.
Senior/Project Engineer (URA PIE, North-East Region)
HKM HR MANAGEMENT PTE. LTD.
Project Document Controller & Information Management
KINDEN CORPORATION
Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), [...]
Job summary
A leading bank in Singapore is seeking a Senior Associate/Associate, Digital Transformation Business Analyst to support software development initiatives that enhance Contact Centre operations and improve customer experience. Ideal candidates will possess a relevant Bachelor's degree and have a strong understanding of SDLC and Agile project management. Proficiency in tools like Microsoft 365 and Jira is essential. A competitive salary and benefits package is offered in a dynamic work environment.
Benefits
Qualifications
- Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
- Good understanding of Software Development Lifecycle (SDLC).
- Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma.
Responsibilities
- Support software development projects and initiatives to improve Contact Centre operations.
- Ensure smooth delivery of Contact Centre system enhancements through comprehensive requirements gathering.
- Collaborate with developers to ensure all issues are resolved before release.
Skills
Education
Tools
Job Description - Senior Associate/Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO (WD78285)
Job Description
Senior Associate/Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO - ( WD78285 )
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
- Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
- Ensure smooth delivery of Contact Centre system (CRM, telephony, etc) enhancements through comprehensive requirements gathering and testing.
- Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
- Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
- Good understanding of Software Development Lifecycle (SDLC)
- Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
- Experience in Agile Project Management and Customer Service is preferred.
- Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
- After office hours and weekend/PH work are expected to support releases during off-peak hours.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.