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Job summary
A regional electronics distributor in Singapore seeks a Customer Service Executive to provide excellent support. You'll handle enquiries, manage returns, and ensure customer satisfaction. The ideal candidate has customer service experience, strong English and Mandarin skills, and can thrive in a dynamic environment. This full-time position offers a salary between SGD 2,500 to SGD 3,500.
Qualifications
- Prior experience in customer service is preferred.
- Strong communication skills in both English and Mandarin.
- Ability to thrive in a fast-paced and dynamic environment.
Responsibilities
- Respond to customer enquiries accurately and in a timely manner.
- Handle return and refund requests via online platforms.
- Manage customer complaints, calls, and feedback professionally.
Skills
Education
Tools
W Network Private Limited is a regional distributor and retailer of Roborock vacuums, smart mobile devices, and lifestyle electronics across Asia. Headquartered in Singapore, we are committed to bringing innovative and quality products to consumers throughout the region.
Full-Time | SGD 2,500 – SGD 3,500
- Respond to customer enquiries accurately and in a timely manner
- Handle return and refund requests via online platforms
- Liaise with various departments to ensure excellent customer service
- Perform front counter duties, including repair collections and walk-in enquiries
- Manage customer complaints, calls, and feedback professionally
- Schedule deliveries and service appointments efficiently
- Coordinate with internal teams to resolve issues and ensure timely delivery
- Perform any ad hoc duties assigned
- Maintain good communication and possess strong computer skills
- Prior experience in customer service is preferred
- Minimum O-Level or Nitec qualification
- Strong communication skills in both English and Mandarin (to liaise with Mandarin-speaking customers)
- Ability to thrive in a fast-paced and dynamic environment
- Excellent problem-solving and critical thinking abilities
- Strong attention to detail and a passion for delivering great customer experiences
- Proficient in Microsoft Office and Google Workspace
Send your CV/Resume to admin@wpteltd.com
or WhatsApp us directly at +65 8041 0437
Immediate placement available – don’t miss out!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.