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Admin & Quality Assurance Manager
Job summary
A renowned education institution in Singapore is looking for a Quality Assurance professional to manage audits and coordinate administrative processes. The role involves overseeing EduTrust documentation, ensuring compliance with policies, and compiling employment data. The ideal candidate will take a proactive approach to operational improvements and liaise with regulatory bodies as needed. Strong organizational skills and attention to detail are essential. This full-time position is based in Singapore.
Responsibilities
- Manage Edutrust audit and liaise with Department Heads for evidence/document collection.
- Submit EduTrust documentation including Policy and Operational Manuals, Corrective Action Plans, and audit evidence.
- Ensure company’s internal policies comply with Edutrust requirements.
- Compile graduate employment data into statistics and respond to data requests.
- Submit amendments to TPGateway for new courses and registration of new lecturers.
- Collate company-level KPI targets and results annually.
- Coordinate monthly meetings with management and record minutes.
- Ensure changes to SSG policies are understood by the admin department.
- Oversee the Administration Department and its responsibilities.
- Explore administrative and operational improvements.
- Liaise with SSG on addressing disbursement issues.
- Manage Edutrust audit, including liaising with Department Heads for evidence/document collection.
- Submission of EduTrust documentation, including Policy and Operational Manuals (POMs), Corrective Action Plans (CAPs), and audit evidence, working with relevant departments.
- Liaise with department heads to ensure company’s internal policies and processes are conducted (and updated as required), in accordance to Edutrust requirements.
- Compile graduate employment data into employment statistics, including responding to ad-hoc employment or enrolment data requests by SSG.
- Submit amendments to TPGateway (SSG’s training partners gateway) for new courses, changes to modules names or registration of new lecturers, and raise Academic Board approval papers accordingly.
- Collate company-level KPI targets and results annually.
- Coordinate monthly meetings with management, including recording minutes.
- Ensure changes to SkillsFuture Singapore’s (SSG) policies and procedures are understood by entire admin department.
- Eventually oversee the Administration Department. Responsibilities of Admin Department include:
- Student admissions, student grading/assessments, student visa application, FPS insurance, course fees collection, student attendance taking, and overall handling students’ administration requests.
- Submit student enrolment data and grading information to SSG’s TPGateway, and check if SSG Grants are disbursed correctly.
- Track and manage incoming course fee payments from students.
- Take a pro‑active role in exploring administrative and operational improvements.
- Liaise with SSG on addressing issues such as missing disbursements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.