Admin & Quality Assurance Manager

3dsense Media School Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned education institution in Singapore is looking for a Quality Assurance professional to manage audits and coordinate administrative processes. The role involves overseeing EduTrust documentation, ensuring compliance with policies, and compiling employment data. The ideal candidate will take a proactive approach to operational improvements and liaise with regulatory bodies as needed. Strong organizational skills and attention to detail are essential. This full-time position is based in Singapore.

Responsibilities

• Manage Edutrust audit and liaise with Department Heads for evidence/document collection.
• Submit EduTrust documentation including Policy and Operational Manuals, Corrective Action Plans, and audit evidence.
• Ensure company’s internal policies comply with Edutrust requirements.
• Compile graduate employment data into statistics and respond to data requests.
• Submit amendments to TPGateway for new courses and registration of new lecturers.
• Collate company-level KPI targets and results annually.
• Coordinate monthly meetings with management and record minutes.
• Ensure changes to SSG policies are understood by the admin department.
• Oversee the Administration Department and its responsibilities.
• Explore administrative and operational improvements.
• Liaise with SSG on addressing disbursement issues.

Job description

Quality Assurance

• Manage Edutrust audit, including liaising with Department Heads for evidence/document collection.
• Submission of EduTrust documentation, including Policy and Operational Manuals (POMs), Corrective Action Plans (CAPs), and audit evidence, working with relevant departments.
• Liaise with department heads to ensure company’s internal policies and processes are conducted (and updated as required), in accordance to Edutrust requirements.
• Compile graduate employment data into employment statistics, including responding to ad-hoc employment or enrolment data requests by SSG.
• Submit amendments to TPGateway (SSG’s training partners gateway) for new courses, changes to modules names or registration of new lecturers, and raise Academic Board approval papers accordingly.
• Collate company-level KPI targets and results annually.
• Coordinate monthly meetings with management, including recording minutes.

Admin

• Ensure changes to SkillsFuture Singapore’s (SSG) policies and procedures are understood by entire admin department.
• Eventually oversee the Administration Department. Responsibilities of Admin Department include:
  • Student admissions, student grading/assessments, student visa application, FPS insurance, course fees collection, student attendance taking, and overall handling students’ administration requests.
  • Submit student enrolment data and grading information to SSG’s TPGateway, and check if SSG Grants are disbursed correctly.
  • Track and manage incoming course fee payments from students.
• Take a pro‑active role in exploring administrative and operational improvements.
• Liaise with SSG on addressing issues such as missing disbursements.