Manager Director jobs in United Kingdom
Gen-AI Governance Lead for Banking & Risk
300005 Chief Executive's Office_00002555
Regional Training Lead - Southeast Asia (FMCG/Coffee)
Nestlé Nespresso SA
Platform Lead, Investment & Insurance Tech
300005 Chief Executive's Office_00002555
Discover more opportunities than anywhere else. Find more jobs nowAPAC Real Estate Program Lead: Transactions & Optimization
UL, LLC
Senior QA Specialist - ADC Manufacturing
PQE SINGAPORE PTE. LTD.
Strategic Career & Performance Lead
Ministry of Defence of Singapore
Connect with headhunters to apply for similar jobsVP/AVP, Country Risk Management Specialist, Risk Management Group
DBS
VP, Senior Customer Relations Manager, Team Lead, Customer Centre, CBGO, Group COO
DBS
Lead C++ Engineer — Equities Trading Tech
JPMorganChase
Senior Mechanical Engineer: Refinery Maintenance Lead
Singapore Refining Company Private Limited (SRC)
Content Strategy & Publishing Specialist
300005 Chief Executive's Office_00002555
Funds Compliance & Trustee Operations Lead
Citigroup Inc.
Senior FAB Inventory & Logistics Lead
A*STAR RESEARCH ENTITIES
F&B Store Manager: Lead Operations & Guest Service
HANSFORT PTE. LTD.
Learning & Training Coordinator
RECRUIT EXPRESS PTE LTD
Regional Trade Project Manager | Operations & Tech Lead
300005 Chief Executive's Office_00002555
Pre-Sales Engineer: Tech Sales & Solutions Expert
THE SUPREME HR ADVISORY PTE. LTD.
Senior Technology Risk & Cybersecurity Leader
300005 Chief Executive's Office_00002555
Senior Backend Lead: Java, Spring Boot & Kafka
Cognizant
Senior Customer Relations Lead & Escalations
Job summary
A leading bank in Singapore is seeking a VP, Senior Customer Relations Manager to oversee customer escalations and enhance the service experience. This role demands a minimum of 5 years in customer service, excellent communication skills, and the ability to empathize and resolve cases effectively. The candidate will lead a team towards achieving service delivery targets while maintaining professionalism and customer satisfaction.
Qualifications
- Minimum 5 years of customer service experience.
- Ability to understand customers' needs and provide solutions.
- Excellent written and verbal communication skills.
Responsibilities
- Manage customer escalations and complaints according to procedures.
- Achieve individual/team goals and improve customer experience.
- Serve as a brand ambassador for DBS.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.