Senior Customer Relations Lead & Escalations

DBS; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading bank in Singapore is seeking a VP, Senior Customer Relations Manager to oversee customer escalations and enhance the service experience. This role demands a minimum of 5 years in customer service, excellent communication skills, and the ability to empathize and resolve cases effectively. The candidate will lead a team towards achieving service delivery targets while maintaining professionalism and customer satisfaction.

Qualifications

• Minimum 5 years of customer service experience.
• Ability to understand customers' needs and provide solutions.
• Excellent written and verbal communication skills.

Responsibilities

• Manage customer escalations and complaints according to procedures.
• Achieve individual/team goals and improve customer experience.
• Serve as a brand ambassador for DBS.

Skills

Customer service experience

Communication skills

Customer relations skills

Case resolution skills

Job description

A leading bank in Singapore is seeking a VP, Senior Customer Relations Manager to oversee customer escalations and enhance the service experience. This role demands a minimum of 5 years in customer service, excellent communication skills, and the ability to empathize and resolve cases effectively. The candidate will lead a team towards achieving service delivery targets while maintaining professionalism and customer satisfaction.