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Customer Service Executive
Descripción de la vacante
A financial services company in Singapore is looking for a Customer Service Representative to enhance customer satisfaction through strong communication and relationship-building. The role requires 'A' Levels or a diploma and offers training to fresh graduates. Benefits include travel opportunities and medical benefits. Candidates should possess good interpersonal skills and the ability to manage multiple tasks effectively.
Servicios
Formación
- Good communication skills are essential.
- Ability to work in a fast-paced environment is required.
- No prior work experience needed; training will be provided.
Responsabilidades
- Identify and assess customers' needs for satisfaction.
- Build sustainable relationships with customer accounts.
- Handle customer complaints with appropriate solutions.
Conocimientos
Educación
Herramientas
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and/or forward enquiries to the respective personnel.
- Generate reports on a monthly basis.
- Minimum 'A' Levels and Diploma holder.
- Good communication skills, meticulous and detailed.
- Able to multi-task and work in a fast-paced environment.
- Proficient in Microsoft Office Applications.
- No work experience required; training will be provided.
- Travel aboard opportunities.
- Annual Leave and Medical Benefits.
We regret that only shortlisted candidates will be notified.
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* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.