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Customer Service Executive (Order Processing/Letter of Credit) #JYS
Job summary
A recruitment agency in Singapore seeks an experienced Supply Chain professional to manage customer orders and oversee import/export documentation. Candidates must have at least 5 years of relevant experience and strong proficiency in MS Excel and ERP/SAP. The role requires coordination with factories and handling shipments to meet client needs. Interested candidates should send their resume to the provided email address.
Qualifications
- Minimum Dip/Deg in Supply Chain/Business with at least 5 years relevant experience.
- Prior work experiences in cross-cultural environments/settings.
- Handling of custom issues in Southeast Asia, Australia will be an added advantage.
Responsibilities
- Process and manage customer orders, ensuring accurate details.
- Coordinate with the factory on pricing updates and delivery schedules.
- Monitor shipments and expedite orders to meet requirements.
- Follow up on payments and liaise with finance on overdue accounts.
- Handle Letters of Credit and related documentation.
- Issue debit or credit notes and maintain financial records.
- Manage shipping instructions and prepare documents for customs.
- Update customer and project information in SAP and CRM systems.
- Support complaint handling and customer inquiries.
Skills
Education
Tools
- Process and manage customer orders, ensuring details match agreed quotations or pricing.
- Coordinate with the factory on pricing updates, delivery schedules, and order confirmations.
- Monitor shipments and expedite orders to meet client requirements.
- Follow up on payments and liaise with finance on overdue accounts or credit matters.
- Handle Letters of Credit (LC) and related documentation in line with company terms.
- Issue debit or credit notes when needed and maintain accurate financial records.
- Manage shipping instructions and prepare documents for customs clearance.
- Update customer and project information in SAP and CRM systems.
- Support complaint handling, product returns, and customer inquiries efficiently.
Requirements:
- Minimum Dip/Deg in Supply Chain/Business or other related courses with at least 5 years relevant experience with knowledge of import/export documentations
- Proficient in MS Excel and ERP/SAP
- Prior work experiences in cross-cultural environments/settings and handling of custom issues in Southeast Asia, Australia will be an added advantage
Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
CEI No: R24122857
Email: yvonnesuan@recruitexpress.com.sg
EA License No: 99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.