Junior Customer Service Executive - Sea Export (Mon to Fri / Bugis)

Stafflink Services; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A logistics and freight forwarding company in Singapore is seeking a Junior Customer Service Executive. The role involves handling export bookings, managing shipment cycles, and providing excellent customer service. Ideal candidates should have at least 1 year of relevant experience and strong communication skills. This position offers a Monday to Friday schedule and potential bonuses.

Benefits

Guaranteed AWS Bonus

Variable bonus

Qualifications

• At least 1 year of freight forwarding experience.
• Solid knowledge of ocean shipping requirements and documentation.
• Strong communication and interpersonal skills with customers and vendors.

Responsibilities

• Handle export bookings and documentation from start to file closure.
• Manage full shipment cycle including documents and invoicing.
• Provide timely and professional responses to customer inquiries.
• Ensure compliance with company standards and regulations.
• Maintain accurate and up-to-date records in the system.
• Understand customer needs and deliver solutions.
• Support the team with additional tasks when required.

Skills

Freight forwarding experience

Communication skills

Interpersonal skills

Tools

Microsoft Office

Excel

Cargowise

Job description

Junior Customer Service Executive - Sea Export (Mon to Fri / Bugis)

Location: Bugis (Central location convenient for candidates seeking for centralised work place)

Work Schedule: Monday - Friday 9AM - 6PM (5 days work week)

AWS Bonus: Guaranteed + Variable bonus (Consistently given yearly)

Position Level: Junior role, 1 to 3 years experience are all welcome to apply.

A well-established logistics and freight forwarding company with strong regional presence, specializing in seamless global shipping solutions and customer‑centric services.

Key Responsibilities

• Handle export bookings and documentation from start to file closure.
• Manage full shipment cycle: documents, manifests, pre‑alerts, invoicing, cost tracking.
• Provide timely and professional responses to customer inquiries.
• Ensure compliance with company standards and external regulations.
• Maintain accurate and up‑to‑date records in the system.
• Understand customer needs and deliver solutions for satisfaction.
• Support the team with additional tasks when required.

Requirements

• At least 1 year of freight forwarding experience.
• Solid knowledge of ocean shipping requirements and documentation.
• Strong communication and interpersonal skills with customers and vendors.
• Proficiency in Microsoft Office and Excel or Cargowise.

How to Apply

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.