Customer Service Executive

AIA; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A financial services company in Singapore is looking for a Customer Service Representative to enhance customer satisfaction through strong communication and relationship-building. The role requires 'A' Levels or a diploma and offers training to fresh graduates. Benefits include travel opportunities and medical benefits. Candidates should possess good interpersonal skills and the ability to manage multiple tasks effectively.

Benefits

Travel abroad opportunities

Annual leave

Medical benefits

Qualifications

• Good communication skills are essential.
• Ability to work in a fast-paced environment is required.
• No prior work experience needed; training will be provided.

Responsibilities

• Identify and assess customers' needs for satisfaction.
• Build sustainable relationships with customer accounts.
• Handle customer complaints with appropriate solutions.

Skills

Good communication skills

Meticulous and detailed

Ability to multi-task

Education

Minimum 'A' Levels and Diploma

Tools

Microsoft Office Applications

Job description

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and/or forward enquiries to the respective personnel.
• Generate reports on a monthly basis.

Requirements

• Minimum 'A' Levels and Diploma holder.
• Good communication skills, meticulous and detailed.
• Able to multi-task and work in a fast-paced environment.
• Proficient in Microsoft Office Applications.
• No work experience required; training will be provided.

Benefits

• Travel aboard opportunities.
• Annual Leave and Medical Benefits.

We regret that only shortlisted candidates will be notified.

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