Customer Service Executive (F&B), APAC & Export Markets (1-Year Contract)

Symrise; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading global supplier in Singapore is seeking a Customer Service Executive to manage end-to-end order processing and support customer communication. The ideal candidate has a diploma in Business Management and at least 5 years of experience in customer service. Strong interpersonal and communication skills, proficiency in Microsoft Excel, and a proactive attitude are essential. Familiarity with SAP is a plus.

Qualifications

• Minimum 5 years of experience in Customer Service role.
• Experience with SAP will be an added advantage.

Responsibilities

• Manage and process orders efficiently and accurately.
• Serve as the primary point of contact for customers regarding order status.
• Respond promptly to customer phone calls and address queries professionally.
• Perform order entry and validate orders to ensure accuracy.
• Coordinate with cross functional departments to ensure timely production.
• Handle customer Letters of Credit and related documentation.
• Log customer complaints and assist with investigation.
• Coordinate goods returns or product recalls as necessary.

Skills

Strong interpersonal skills

Communication skills

Proficient in Microsoft Excel

Proactive and meticulous

Team player

Education

Diploma in Business Management or equivalent

Tools

SAP

Job description

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food. Its sales of approximately €5.0 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

As a Customer Service Executive, you will be involved in managing end-to-end order processing and customer communication, ensuring timely coordination with cross-functional teams to meet production and dispatch schedules. You will handle order tracking, customer inquiries and documentation such as Letters of Credit. Additionally, the role supports the complaint investigation process by logging customer complaints and assisting with sample coordination as well as managing goods returns and product recalls when necessary.

The Position:

• Manage and process orders efficiently and accurately
• Serve as the primary point of contact for customers regarding order status, inquiries and management.
• Respond promptly to customer phone calls and address customer queries professionally.
• Perform order entry and validate orders to ensure accuracy and completeness.
• Coordinate with cross functional departments to ensure timely production and dispatch of goods in line with customer wish dates.
• Manage order tracking activities including sending order confirmations, keeping customers informed of order status and promptly responding to any changes in order instructions.
• Handle customer Letters of Credit and related documentation
• Log customer complaints into Q-Notification and assist the Complaint Team by providing complaint samples, storage condition details and end-application information to support investigations.
• Coordinate goods returns or product recalls as necessary

The Ideal Candidate:

• Diploma in Business Management or equivalent
• Minimum 5 years of experience in Customer Service role.
• Strong interpersonal and communication skills
• A proactive, meticulous and positive team player with a driven attitude
• Proficiency in Microsoft Excel
• Experience with SAP will be an added advantage

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