Customer Service Executive

Sembcorp Industries; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking a Customer Service Professional to manage customer interactions across various channels and oversee complaint resolutions. The ideal candidate should have a diploma or degree and preferably 3 years of experience in customer service. Excellent interpersonal skills and bilingual communication are required for this role.

Qualifications

• Preferably with 3 years’ experience in Customer Service.
• Able to communicate with English and one other language.

Responsibilities

• Manage inbound/outbound calls, emails, live chat, and digital channels.
• Oversee complaint resolution processes and elevate issues when necessary.
• Coach and support retail agents, conducting training sessions.
• Track KPIs and prepare performance reports.
• Ensure compliance with PDPA and internal privacy policies.

Skills

Customer Interaction

Complaints Handling

Training and Development

Interpersonal Skills

Bilingual Communication

Education

Diploma/Degree

Job description

Singapore, West, Singapore (SGP, TEBAN) • Department: Sales Support • Posted: Oct 14, 2025 • Employment type: Permanent

Key Responsibilities

• Customer Interaction & Enquiry Management:
  Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems.
• Complaints Handling & Resolution:
  Oversee complaint resolution processes and elevate issues when necessary. Track Voice of Customer (VOC) feedback.
• Training and Development:
  Coach and support retail agents. Conduct training sessions and maintain SOPs and onboarding materials.
• Reporting & Performance Monitoring:
  Track KPIs (e.g., CSAT, average handling time). Prepare performance reports and use insights to improve service.
• Data & Compliance Management:
  Ensure compliance with PDPA and internal privacy policies. Maintain accurate records and support audits.

Requirements

• Diploma/Degree
• Preferably with 3 years’ experience in Customer Service

• Excellent interpersonal skills with a pleasant personality
• Able to communicate with English and one other language