Temporary Service Ambassador

St Luke's Hospital; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A healthcare institution in Singapore is seeking a customer service ambassador. In this role, you will welcome and assist visitors, manage queues and ensure a clean environment. Candidates should have 1-2 years of relevant experience in customer service, particularly in healthcare, and possess a friendly and service-oriented attitude.

Qualifications

• Minimum 1-2 years of relevant experience, especially in the healthcare sector.
• Cheerful and friendly personality with a passion for public interactions.

Responsibilities

• Welcome and orientate visitors/patients upon arrival.
• Assist with online pre-registration and self-check-in/out.
• Ensure crowd control and proper queue management.
• Maintain cleanliness and functionality of equipment.

Skills

Customer service experience

Interpersonal skills

Service-oriented attitude

Job description

• Welcome and orientate visitors/patients upon arrival at the lobby.
• Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.
• Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.
• Assist visitors/patients with way-finding around the hospital premises.
• Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning.
• Handling of enquiries or feedback from the visitors/patients.
• Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.
• Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements

• Experienced in customer service with good interpersonal skills.
• Minimum 1-2 years of relevant experience especially in healthcare sector.
• Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.
• Service-oriented and a good team player.