Customer Care Officer

Tele-centre Services Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading call center service provider in Singapore is looking for a Customer Care Officer to join their team. The role involves handling customer inquiries through calls, emails, and chats with professionalism and empathy. Ideal candidates will possess strong communication skills and a passion for customer service. The position offers competitive compensation, ongoing training, and a supportive work environment.

Benefits

Competitive compensation

Ongoing training

Supportive work environment

Qualifications

• Strong verbal and written communication skills are essential.
• Genuine passion for helping customers.
• Prior call centre experience is advantageous.

Responsibilities

• Handle inbound/outbound calls, emails, and chats professionally.
• Assist customers in navigating the website and online services.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Customer-focused attitude

Basic computer proficiency

Teamwork ability

Ability to adapt to fast-paced environment

Job description

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top‑notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating the respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• Consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast‑paced environment
• Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

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