Cluster Reservations Supervisor

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A boutique hotel group in Singapore is seeking a Reservations Associate to handle reservation requests and ensure excellent guest communication. The ideal candidate will have at least 1 year of experience and be fluent in English. This role involves maximizing revenue through effective sales techniques and managing guest special requests.

Benefits

Discounts on F&B and room rates

Access to personalized learning experiences

Yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at all restaurants

Qualifications

• At least 1 year experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services.
• Follow sales techniques to maximize revenue.
• Indicate special room reservation types by inputting the correct code.

Skills

Fluent in English (Written and Spoken)

Excellent telephone & email etiquette

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

  Garcha Group Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
  • As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
  • 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

  Responsibilities include but are not limited to:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Ensure that all correspondence are replied within 24 hours.
  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and round accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

  Key Requirements

  • At least 1 year experience in a similar role
  • Fluent in English (Written and Spoken)
  • Excellent telephone & email etiquette