Customer Care Officer (Live Chat / Up $2700 / Geylang Bahru)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Customer Care Officer to manage customer inquiries through chat. The role involves providing solutions to ensure customer satisfaction and handling various enquiries. Candidates should have relevant customer service experience and strong communication skills. This position offers a competitive salary up to $2700.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Ability to multitask, organize and prioritize work.
• Excellent communication, written and interpersonal skills.

Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats).
• Simultaneously handle multiple chats.
• Provide appropriate solutions in a timely manner.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Organizational skills

Ability to work independently

Job description

Customer Care Officer (Live Chat / Up $2700 / Geylang Bahru)

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Other ad-hoc duties as assigned

Job Requirements

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

Contact number: 9154 2***

We regret to inform that only shortlisted candidates will be notified.

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