Customer Service Executive

STAR CONCORD PTE. LTD.; Singapore; On-site; SGD 32,000 - 50,000; Full time

Job summary

A logistics company in Singapore seeks a Customer Service Executive to manage customer inquiries and prepare shipping documentation. The role involves liaising with various stakeholders to ensure smooth execution of freight operations. Candidates should possess strong negotiation skills and a background in logistics. Competitive compensation and growth opportunities are provided.

Qualifications

• Experience in customer service in the logistics or freight industry.
• Strong negotiation and communication skills.
• Attention to detail with documentation.

Responsibilities

• Review customer inquiries and prepare detailed quotations.
• Clarify proposals with customers for satisfaction.
• Process import/export shipping documentation.

Job description

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management