Healthcare jobs in Singapore

The Patient Service Associate (PSA) in the Emergency Department provides frontline administrative and service support to ensure smooth patient flow, timely registration, and quality patient experience in a fast‑paced, high‑stress environment. The PSA works closely with nurses, doctors, and operations staff to deliver efficient and compassionate service.

• Perform patient registration for emergency and urgent cases, ensuring accurate capture of personal particulars and visit details.
• Verify patient identity using NRIC/FIN/passport according to hospital protocols.
• Update or create patient records in the system (e.g., Epic).
• Process financial counselling for ED fees, subsidies, and Medisave/Medifund eligibility when required.
• Collect payments for ED charges, investigations, procedures, and follow‑up appointments.
• Issue receipts, queue tickets, visitor stickers, and other necessary documents.

• Guide patients and families through triage, waiting areas, and service counters.
• Coordinate with triage nurses, ED doctors, and care coordinators to ensure timely movement to consultation, treatment, and discharge areas.
• Inform patients of expected waiting times, delays, and next steps in the care process.
• Assist with ambulance arrivals and handovers if needed.

• Ensure counters are fully stocked with forms, labels, and stationery.
• Assist in maintaining cleanliness and organisation of the ED reception and waiting areas.
• Support system downtime procedures (manual registration, manual billing, paper records).
• Escalate operational issues (e.g., system errors, crowding, safety concerns) to supervisor or operations team.
• Participate in drills, training, and quality improvement projects (e.g., service excellence, workflow optimisation, patient safety initiatives).
• Process patient discharges and collect outstanding payments.
• Arrange follow‑up appointments, referrals, and diagnostic bookings as instructed by doctors.
• Instruct patients on next steps such as pharmacy collection, observation ward admission, or inpatient transfer.
• Manage partial payment requests, instalment plans, and financial queries.

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma.
• Able to work 12‑hour shifts, including weekends, public holidays and overnight shifts.
• Ability to speak at least two languages (including English). Proficiency in dialects will be advantageous to liaise with dialect‑speaking patients.
• Proficiency in hospital systems (e.g., NGEMR, billing, queue management). Knowledge of billing, subsidies, Medisave/Medishield, and ED fee structures.
• Prior experience in frontline customer service preferred, especially in healthcare settings.
• Good communication and interpersonal skills.
• Service‑oriented with strong commitment to patient experience.
• Able to adapt quickly to changes and work effectively in a fast‑paced emergency environment.

Join Woodlands Health's dynamic Emergency Department where you can make a meaningful difference in patients' lives and develop your career in a supportive healthcare environment.

Please submit your application through our official channels only: NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn, or WHC appointed recruitment agencies.

Applications from other recruitment channels will not be considered. Please ensure you apply through one of the official channels listed above.