Assistant Director, Patient Experience & Service Excellence

Singapore National Eye Centre; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking an Assistant Director for the Office of Patient Experience. This role involves establishing the patient relations team, developing workflows for case management, and enhancing staff capabilities to improve service experience. Candidates should possess a Bachelor's Degree and have significant experience in administration, particularly in healthcare settings. Strong communication and interpersonal skills are essential. Experience in training is a plus.

Qualifications

• 10 years of relevant working experience, including 4 years of supervisory experience.
• Experience in training and development would be an advantage.
• Ability to work well and interact with people at all levels.

Responsibilities

• Set up case management and patient relations team for EGH.
• Develop workflows and processes for case management.
• Maintain the feedback ecosystem including collection and resolution.

Skills

Excellent written and oral communication skills

Strong interpersonal skills

Confident about service quality

Education

Bachelor’s Degree in any discipline

Job description

A leading healthcare provider in Singapore is seeking an Assistant Director for the Office of Patient Experience. This role involves establishing the patient relations team, developing workflows for case management, and enhancing staff capabilities to improve service experience. Candidates should possess a Bachelor's Degree and have significant experience in administration, particularly in healthcare settings. Strong communication and interpersonal skills are essential. Experience in training is a plus.