Senior Executive (Patient Relations), Business Office

KK Women's & Children's Hospital; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare facility in Singapore seeks a candidate to oversee the Patient Relations team. Responsibilities include managing patient feedback, investigating issues, and implementing policies to enhance operational effectiveness. The ideal candidate should possess a recognized degree, relevant experience in healthcare, and strong communication skills. Bilingualism and digital communication skills are advantageous. This role requires the ability to perform under pressure and meet tight deadlines.

Qualifications

• Experience in healthcare or service industry is preferred.
• Must have good communication and writing skills.
• Ability to perform under pressure and meet tight deadlines.

Responsibilities

• Oversee the Patient Relations team and manage feedback and complaints.
• Work with stakeholders on patient-related feedback investigations.
• Develop and implement departmental policies and procedures.

Skills

Meticulous

Good communication skills

Bilingual (English and another language)

Digital Communication ability

Education

Recognised degree from any discipline

Job description

You will oversee the Patient Relations team in their day-to-day operations in managing patient feedback and complaints pertaining to billing matter and governing policies.You will be working closely with internal and external stakeholders on the investigation of patient-related feedback and issues and recommend new methods to improve operational effectiveness and customer service. Also, you will be involved the development and implementation of the department’s policies, procedures and internal controls as well as service standards. This includes content management for Business Office’s billing chatbot and providing financial counselling information to assist patients with payment options and available assistance programs.

Requirements

• Recognised degree from any discipline with preferably relevant working experience in healthcare or service industry
• Meticulous, with pleasant disposition and service-oriented
• Possess good communication and writing skills
• Effectively bilingual in English and a second language
• Digital Communication and Integrated Media skills is advantageous
• Able to perform under pressure and deliver within tight deadlines