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Resident Manager
Job summary
A hospitality company in Singapore seeks a full-time Resident Manager to oversee hotel operations and ensure guest satisfaction. You will manage daily activities, represent the Hotel Manager when necessary, and train team members. The ideal candidate has 3-5 years of experience in the hospitality industry, strong communication skills, and familiarity with property management systems and online travel agents. The role requires adaptability and confidence while maintaining high service standards.
Qualifications
- Minimum of 3-5 years of experience in the hospitality industry.
- Ability to conduct training and coaching for team members.
- Experience in handling guest feedback and maintaining service standards.
Responsibilities
- Oversee day-to-day operations of the hotel.
- Act as the Hotel Manager in their absence.
- Monitor and maintain hotel stock and cost-effective measures.
Skills
Tools
This is a 5 Day Work Week including some weekends and public holidays!! Your ROLE as a full-time Resident Manager is to serve as our guests’ main point of contact and manage the entire operations team. Serving as our Hotel's ambassador, you will be instrumental in creating an enjoyable and memorable stay for our guests, and to show them the full MGH experience.
- Oversee the day-to-day operations of the hotel;
- Represent the Hotel Manager at all duty times or when the Hotel Manager is absent;
- Provide support to both Front Office and Housekeeping operations daily;
- Monitor and review daily arrivals/departure ensuring that hotel is promptly turned over for daily arrival guests;
- Ensure that all hotel reports are thoroughly checked and vetted;
- Monitor/Maintain record of all stocks in the hotel and timely process any order and reflect it in the Property Management Systems (PMS);
- Monitor and maintain cost effective measures in the hotel, ensuring that cost effective measure do not dampen guest experience and service standards in the hotel;
- Conduct training and coaching for all team members pertaining to new P&Ps and guidelines/coaching and counselling for non-performance of team members;
- Attend to guest feedback, escalating any major issues to the Hotel Operations Manager to review for further actions;
- Provide recommendation to Hotel Operations Manager for all team members during annual performance review;
- Provide daily/weekly/monthly updates to Hotel Operations Manager;
- Maintain the highest of service & product standards of the hotel;
- Any other duties delegated by Hotel Operations Manager
- At least 3-5 years of experience in Hospitality industry;
- Independent and adaptable;
- Confident, good grooming standards and tidy;
- Excellent communication and organizational skills;
- Experience with property management systems such as CloudBeds or Opera is a plus;
- Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.