Customer Service Officer

SAFRA National Service Association; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community service organization in Singapore seeks an experienced front desk professional to manage opening and closing activities, greet guests, and handle inquiries. The role requires a minimum of one to two years in the service industry, with a strong focus on customer satisfaction and teamwork. Interested candidates should be Singaporeans or Permanent Residents, and must be able to work shifts, weekends, and public holidays. Join a vibrant team dedicated to serving members and guests.

Qualifications

• Minimum one to two years of front desk experience in service/hospitality industry.
• Bubbly personality and enjoys meeting people.
• Able to work on shifts, weekends and public holidays.

Responsibilities

• Performs opening / closing of front desk activities.
• Receive and greet members / guests at the counter.
• Handle members’ / guests’ enquiries and feedback.

Skills

Customer-focused

Teamwork-oriented

Basic computer skills

Education

'O' and ‘A’ levels

Job description

Responsibilities

• Performs opening / closing of front desk activities and all matters related to front desk.

• Receive and greet members / guests at the counter.

• Verifying members details and assisting members to download the SAFRA app.

• Receive / transfer calls and follow up.

• Take booking of sport facilities (for selected facilities only).

• Assist in replacement and closure of facilities bookings and update booking charts as and when necessary.

• Process payments such as application / renewal of membership, courses, activities and ATM cash withdrawal.

• Make necessary announcement over the public announcement system.

• Handle members’ / guests’ enquiries and feedback over the counter and through phone calls.

• Collate and compile the Summary of Revenue Collection at Front Desk.

• Settle the revenue collection.

• Check and balance Membership Gifts and Rewards Programme inventory for the day.

Requirements

• 'O' and ‘A’ levels with basic computer skills

• Minimum one to two years of front desk experience in service/hospitality industry

• Customer-focused and service-oriented

• Teamwork-oriented and able to work in a fast-paced environment

• Bubbly personality and enjoys meeting people

• Able to work on shifts, weekends and public holidays

• Singaporeans or Permanent Residents only